QUESTIONS and ANSWERS

We want you to make your Strong Webs experience informative. Below are some of our clients' most frequent questions with answers.

If you don't see the answer to your question, type it in at the bottom, give us your email address and we'll do our best to answer it!

What is a URL?
What is a Web site?
What is Web hosting?
What is a domain name?
Why do I need a Web site?
How do I get technical help?
What is a Secure Server (SSL)?
What constitutes a "Web page"?
What makes Strong Webs different?
How do I know I will like my Web site?
What if I am dissatisfied with your service?
Why do I need to register my domain name?
How can the Internet improve my business?
How do your prices compare to other?
What is the difference between the Internet and the World Wide Web?

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What is a Web site?

A Web site is a visual promotion tool for your business. It is like a brochure, a catalog, a store-front and a salesperson rolled into one. By using a set of interconnected files called "pages," a Web site provides written, visual and even audio information for your potential clients. Each "page" is like a typed letter with pictures, sound, or other enhancements that are located on a computer called a server. People who are "surfing" the Internet connect with your Web site's server and view your files.

Why do I need a Web site?

Web sites provide a rich resource for your business, whether you are small, medium or large. Web sites are effective and efficient, allowing you to concentrate on other aspects of your business. Many small to mid-sized business use their Web sites as an "extra employee." Web sites are often used to:

• promote or advertise products and services
• provide information and resources
• allow quick access and communication
• develop leads and contacts
• provide employees a common message board
• disseminate information to clients or employees

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What is the difference between the Internet and the World Wide Web?

The Internet is a generic term used to describe the vast network of computers that can connect to each other around the world. They connect using phone lines, wires, fiber optics, microwave transmission, infrared and a host of other methods. Most often, people connect using phone lines, dedicated Internet lines (know as ISDN) or across wired networks (Local Area Networks, or LANs). Recently, cable companies have begun offering interconnections at very high speeds.

The World Wide Web is a term used to describe one component of the Internet. It is the most accessible to business, has the greatest number of users ("surfers") and is growing dramatically. It uses a format based upon "domains" which are code names for a set of files (Web site) at a specific server address.
For example:
www.strongwebs.com means "the Web site located at  server location 123.456.78.90." This code number tells any computer exactly where to connect in order to read my files. Fortunately, your Internet Service Provider knows how to find the coded location. All you need to know is the domain name, or simply click on a link to the domain name and get instantly connect.  

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What is a domain name?

A domain name is a fancy term for your Internet address. It is a unique name with a specific server code that allows people to link to your Web site.

Why do I need to register my domain name?

Domain names must be unique to differentiate between Web site server addresses. In order to assure uniqueness, a domain registration services was created as a clearinghouse for domain names. All domain names must be in the registry so new Web sites do not duplicate domain names and confuse the connecting computers. InterNIC is the tradename for the official registry. All reputable Web hosts and search engines require InterNIC registration. Domain names have special "tags" at the end. For example:

www.internic.net = World Wide Web, InterNIC, network site
www.strongwebs.com = World Wide Web, StrongWebs, commercial site
Other tags include:
.edu (educational organization)
.gov (government)
 

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What is a URL?

URL is an acronym for Universal Resource Locator, and is essentially the same thing as a domain name, except that it includes all Internet address, such as ftp sites, gopher sites, and others.

What constitutes a "Web page"?

A Web page is more of a concept than a specific term. Everyone uses it, but each one may define it differently. For most Web sites, a Web page is a visual unit with one primary focus, topic or theme. Each different topic has a separate Web page. For our Web design pricing, we consider one page to be the equivalent of 60 or fewer single-spaced lines, viewable in one screen without a horizontal (side-to-side) scroll bar, and possessing a single topic, focus or theme.

What is Web hosting?

Web Hosting is a service that puts your Web site on its computer network, assigns a uniquely coded computer address, and provides access to anyone wishing to view your pages. Some Web hosts are do-it-yourself services requiring each client to post and manage their own Web sites. Businesses with full-time webmasters or employing personnel with strong Internet skills often use these types of hosts. Strong Webs is a full service Web host. We handle all the technical aspects of maintaining your Web site address, allowing you to concentrate on your areas of experience and expertise.

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What is a Secure Server (SSL)?

A Secure Server is a special area of our system that maintains sensitive information and prevents unwanted access or interception. It encrypts (secret codes) the data so that only those with the "key" can read the information. This is especially important if you are selling products or serves "online" (on the Internet) and collect credit card information from your customers.

How do I know I will like my Web site?

At Strong Webs, we take pride in your total satisfaction. We work very closely with you to determine your needs and preferences, and promise to keep you informed of everything we do for you. You have final authorization on all Web design, and we will show you what we are building as we build it. We put our expertise into your  Web site, and  we never forget that WE WORK FOR YOU.

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What if I am dissatisfied with your service?

We guarantee you will be satisfied or you pay us nothing. Its that simple. We will work hard to earn your business and to keep your trust. We will work with you to solve any problem you experience. We promise to provide excellent service that benefits both you and us. We want to be your Web provider for life, not just for today.

How do your prices compare to other Web services?

Our Web design pricing is extremely competitive, particularly with the level of service we provide. You will find  people that will create a Web site for less. There are even more  that charge significantly higher prices. Remember that price is just one of the key factors in selecting a Web designer. The most important issue is how well we meet your needs.

Our Web marketing prices are among the lowest in the business. Because we concentrate on marketing for small to mid-sized businesses, we can focus on the tools that best promote them. We do not have a team of programmers writing specialized software to track the constantly changing search engine styles. Instead, we concentrate on successful industry-accepted activities that provide efficient and effective results for your business.

Our Web hosting prices are also highly competitive. We are a full-service host, providing you with a level of service far superior to most of our competitors. We focus on businesses that desire an Internet presence (fancy term for Web site) but don't have the time or Web knowledge. And, as with many full-service businesses, our prices are not the lowest. We charge 5% to10%  more than many of our self-serve competitors and believe that we provide you with significantly greater value than the actual cost difference.

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What makes Strong Webs different?

We are a "people" business. We listen, ask questions, and provide solutions. We believe in a personal approach to our your needs, and avoid the "techie" attitude so prevalent with Web services today. We know that our existence is deeply tied to our your satisfaction, and we provide that satisfaction by working "person-to-person." We believe that you are the most important member of the team, and we keep you informed of everything that effects your Web site. Most of all, we want you to be happy with your decision to choose us.

How do I get technical help?

Strong Webs hosts your site on multiple servers at one of the premiere master web hosts in the United States-TierraNet. TierraNet provides 24 hour on-site management of the server equipment to ensure nearly continuos service. This also give you the security og two levels of technical support. Requests for help are routed to our local office, and forwarded to the hardware technicians at TierraNet for redundancy. This ensures that you will receive prompt attention to any issue you need answered.

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